Complete instructions for connecting and using Zoom with Rapport Score
What the Zoom integration does and why it's useful
The Rapport Score Zoom integration automatically imports your cloud recordings and analyzes them using AI to provide insights on communication effectiveness, rapport building, and sales performance.
Automatic Import
Recordings sync automatically when meetings end
AI Analysis
Get insights on rapport, trust, and communication
Secure & Private
Your data is encrypted and protected
Easy Management
Control which recordings to analyze
Step-by-step guide to connect your Zoom account
Active Zoom account with cloud recording enabled
Rapport Score account (Free or Paid)
Zoom account permissions to authorize third-party apps
Log in to Rapport Score, go to your Profile, then click on "Integrations"
On the Zoom integration page, click the "Connect Zoom" button to start the OAuth authorization flow
You'll be redirected to Zoom's authorization page. Review and approve the following permissions:
cloud_recording:read:list_user_recordings
List your cloud recordings for import
cloud_recording:read:recording
Download video, audio, and transcript files
cloud_recording:read:list_recording_files
Access file metadata (type, size, duration)
user:read:user
Link your Zoom account to Rapport Score
After authorization, you'll be redirected back to Rapport Score. You should see a success message and your Zoom email displayed as "Connected"
Troubleshooting Connection Issues
If you encounter errors during connection, try clearing your browser cache, ensuring you're logged into the correct Zoom account, or contact support at support@rapportscore.ai
How recordings are imported and analyzed
Once connected, Rapport Score automatically detects new cloud recordings from your Zoom account:
When a Zoom meeting with cloud recording ends, Zoom processes the recording
Zoom sends a webhook notification to Rapport Score about the new recording
The recording appears in your "Pending Recordings" list
View and manage your pending recordings from the Zoom integration page:
Location:
Available Actions:
Set Context: Choose conversation type and desired outcome
Start Analysis: Begin AI processing of the recording
Dismiss: Remove recordings you don't want to analyze
When you start analysis, Rapport Score downloads the following files from Zoom:
MP4 Video
Full meeting recording
Audio Track
Separate audio file
Transcript (VTT)
AI-generated transcript
Chat & Timeline
Meeting context data
After analysis completes (typically 5-15 minutes), view your results:
Go to Dashboard → Session Management
Find your Zoom meeting in the sessions list
Click to view detailed analysis, coaching insights, and communication metrics
Privacy & Security
All recordings are stored securely in encrypted storage. Only you can access your recordings. Rapport Score never shares your data with third parties.
How to disconnect Zoom from your account
Go to Profile → Integrations → Zoom
In the Connection Status section, click the "Disconnect" button
Confirm that you want to disconnect your Zoom account
OAuth Tokens Are Deleted
Rapport Score immediately deletes all stored OAuth tokens and access credentials
Historical Data Persists
Previously analyzed recordings and sessions remain in your account for your records
No New Recordings
Rapport Score will no longer receive notifications about new Zoom recordings
You can reconnect your Zoom account at any time by following the connection steps again. Your historical data will still be available.
You can also revoke access from Zoom's App Marketplace:
If you have questions or need assistance with the Zoom integration, we're here to help:
Email Support
support@rapportscore.aiAdditional Resources