Name: Rapport Score
Author: Rapport Score

Question 1

What file formats does Rapport Score support?

Accepted Answer

We support video formats (MP4, MOV, AVI, MKV, WebM) and audio formats (MP3, WAV, M4A, AAC, OGG). Maximum file size is 2GB. We recommend clear audio quality with minimal background noise.

Question 2

How long does analysis take?

Accepted Answer

Processing times vary by file size. Small files under 100MB take 2-5 minutes, medium files 100-500MB take 5-10 minutes, and large files 500MB-2GB take 10-20 minutes. You receive an email notification when processing completes.

Question 3

What types of conversations work best?

Accepted Answer

Rapport Score is optimized for business and professional conversations including sales calls, client meetings, team meetings, presentations, interviews, negotiations, coaching sessions, and any two-person or small group professional discussion.

Question 4

Is my data secure and private?

Accepted Answer

Yes. All files are encrypted in transit and at rest. We never share your content with third parties. You can delete your sessions and files at any time. Analysis runs on SOC 2 Type II certified cloud infrastructure, and you control what gets analyzed because it is upload-based.

Question 5

Can I share my results with team members?

Accepted Answer

Yes, with a Pro+ subscription you can create teams, invite members, share specific session insights, view team progress and trends, assign coaching exercises, and export reports for external sharing.

Question 6

How accurate is the AI analysis?

Accepted Answer

Our AI models achieve 90%+ transcription accuracy with clear audio. They use validated communication psychology models and contextual analysis based on conversation type. Best results come from 1-on-1 or small group conversations.

Question 7

What if my session gets stuck processing?

Accepted Answer

Wait up to 15 minutes for normal completion, refresh your browser and check status, allow extra time for large files, check session recovery options in the Dashboard, and contact support if stuck for over 30 minutes.

Question 8

How do I get better analysis results?

Accepted Answer

Use high-quality audio with minimal background noise, ensure all speakers are clearly audible, set accurate conversation context and desired outcome, properly identify speaker roles, upload complete conversations rather than segments, and review and confirm speaker identification.

Question 9

Can I get coaching without uploading conversations?

Accepted Answer

Yes. Without uploading conversations you can still access AI role-play practice sessions, the complete lesson library, the belt progression system, general communication coaching exercises, and the communication quiz for baseline assessment.

Question 10

Why did the Note Taker fail to join my Zoom meeting?

Accepted Answer

The most common reason the Note Taker cannot join a Zoom meeting is the host's security settings. The meeting host must turn off 'Require authentication to join' (also shown as 'Only authenticated users can join meetings from Web client'). At the account level, go to zoom.us/account/setting, open the Meeting tab, and under Security toggle off 'Only authenticated users can join meetings from Web client'. That applies to newly created meetings. For existing recurring meetings, edit each one in the Zoom web portal at zoom.us/meeting: choose Edit entire series, keep the start time and repetition unchanged, uncheck 'Require authentication to join', and save. If a meeting is not listed in the Zoom web portal, edit it in the Zoom Workspace app instead, and reset the date, time, and repetition before saving because the app shifts the meeting to the current time.

Rapport Score

Rapport Score Help Center

Getting Started in 4 Steps

1. Upload Your Conversation

2. Set Context & Speakers

3. Review Analysis Results

4. Practice with AI Coaching

Need More Help?