Name: Rapport Score
Author: Rapport Score

Question 1

What does Rapport Score do?

Accepted Answer

Rapport Score helps you improve how you communicate by connecting feedback from real conversations with learning and practice. It analyzes your recordings and points you to specific moments you can listen back to. Ask Coach helps you explore the feedback, and Ask Alex gives you live voice roleplay to rehearse a skill before your next conversation. As you analyze more conversations, you can follow your progress and see where you still need practice. The Belt System gives your development a structured path across six levels.

Question 2

Who is it for?

Accepted Answer

If you coach clients or deliver training, Rapport Score gives you a way to connect the work in a session with practice and feedback afterward. You can also use it to develop your own communication or support a sales team, lead a team, or work as a fractional sales leader. The aim is to bring useful feedback into the conversations your work depends on.

Question 3

What do I need to get started?

Accepted Answer

Start with a recorded conversation you're authorized to use, or invite the meeting bot to a supported online meeting. Choose an exchange connected to something you want to improve, such as how you handled a concern or made a request. Once it's analyzed, review a relevant moment and choose a skill to practice. You can use Rapport Score without connecting a CRM.

Question 4

How do I start a free trial?

Accepted Answer

Choose Start Your Free Trial to open the signup page and create your account. If you're exploring Rapport Score for your coaching practice or training business, begin with a clear question about what you want to improve. That gives you something useful to look for as you explore the platform.

Question 5

How can I use Rapport Score in my coaching practice?

Accepted Answer

Use feedback from your client's real conversations to give your coaching a more specific starting point. Together, you can examine an exchange, choose a skill to develop, and agree on a lesson or an Ask Alex rehearsal before the next appointment. That gives your client a way to keep working between sessions and gives you a concrete example to discuss when you meet again. Try the analysis and practice yourself first so you can see how each part fits your approach.

Question 6

How do I use Rapport Score with my clients?

Accepted Answer

Ask your client to review a conversation connected to a goal you're working on together and bring observations from that review into your next session. Discuss the relevant exchange, decide what needs practice, and agree on a lesson or an Ask Alex rehearsal. Be clear about what your client chooses to discuss and what may be included in any report. Starter and Pro support individual use. The Team Coaching Platform adds capacity to coach up to 20 team members, with team data available to authorized team leads. Choose the account setup that fits how you'll work with your clients.

Question 7

What can clients do between coaching sessions?

Accepted Answer

Your clients can analyze a new conversation, explore the feedback with Ask Coach, complete a relevant lesson, and rehearse with Ask Alex. You can agree on a particular skill to work on and ask your client to bring an example into the next session. Practice then becomes part of the work between appointments, with something specific to discuss when you meet again.

Question 8

How can a training organization use it after a workshop?

Accepted Answer

Start with a communication skill your program already teaches and decide how analysis, lessons, practice, and review will support it after the workshop. Participants receive measurements and timestamped coaching moments from their recorded conversations, and later conversations show whether the skill is being applied. You can build that follow-through into a defined phase with its own scope, review points, and reporting. Your organization supplies the curriculum, facilitation, and judgment.

Question 9

Can I review progress across conversations?

Accepted Answer

Yes. Rapport Score remeasures later conversations and tracks trends against your personal baseline. Use those results alongside specific examples, and keep the circumstances in view: a routine check-in and a tense negotiation can ask different things of you.

Question 10

Should Rapport Score be used for performance reviews?

Accepted Answer

Use Rapport Score to support a development conversation: examine specific exchanges, discuss what needs attention, and agree on practice. If the feedback informs a performance review, consider it alongside the responsibilities, circumstances, and broader evidence relevant to that person's work. A conversation score covers a particular exchange and should never be the sole basis for an employment decision.

Question 11

How do I bring a conversation into the platform?

Accepted Answer

You have three ways to bring a conversation in. You can upload an existing recorded voice or video conversation directly. You can invite the meeting bot to a supported online meeting. Or you can connect your calendar so the bot can join selected meetings automatically. For each conversation, confirm the speaker and the conversation context so the feedback reflects the right contribution. Starter supports file uploads up to 2.9GB. Pro and the Team Coaching Platform support uploads up to 4.9GB.

Question 12

Which meeting platforms are supported, and how does capture work?

Accepted Answer

The meeting bot can join Zoom, Microsoft Teams, Google Meet, Webex, GoTo, and Slack huddles. These are bot-based connections: the bot joins the meeting and captures it. You can invite it with a meeting link, a personal quick-invite link, or calendar auto-join. Uploaded recordings are a separate route and don't need to come from these platforms. You can connect a Google or Microsoft calendar and opt into auto-join for selected calendars. Calendar access is read-only, and the system checks across connected calendars to avoid capturing the same meeting twice.

Question 13

Why use a recording for conversation analysis?

Accepted Answer

A recording lets you hear how an exchange unfolded, including pauses, overlap, and delivery. Rapport Score uses language, timing, and relevant audio patterns in its analysis, then connects feedback to moments you can listen back to. A transcript with speaker labels and timestamps can preserve some of that information, while the recording also lets you hear the exchange for yourself.

Question 14

What does Rapport Score measure?

Accepted Answer

Rapport Score reports seven Rapport Dimensions: Responsiveness, Active Listening, Mirroring, Curiosity, Trust Building, Emotional Acknowledgment, and Engagement. These measurements describe behavior in your recorded conversations. The feedback helps you examine how you responded, made room for an answer, or acknowledged a concern, then choose something useful to practice. A dimension such as Trust Building measures relevant behavior; it doesn't establish how another person feels about you.

Question 15

Will the same audio produce the same measurement results?

Accepted Answer

Yes. The same audio produces identical measurement results. AI then helps explain the measured evidence and explore possible coaching priorities. You can return to a recording and discuss the same measurements, with the original exchange available to review.

Question 16

How can I review the recorded moments behind the feedback?

Accepted Answer

Feedback is tied to timestamped coaching moments, and Ask Coach answers include citations and links to relevant moments. You can listen to the exchange, check the explanation against what you know about the situation, and decide what's worth practicing.

Question 17

Does it favor one communication style?

Accepted Answer

Interpret the feedback in the context of the conversation you were having. A concise answer may be useful in a quick check-in, while a coaching conversation may call for more time to explore a concern. Listen back to the exchange, consider what you were trying to achieve, and use the measurements to examine your choices. Your judgment about the situation remains part of the review.

Question 18

How is this different from an EQ assessment or other conversation intelligence tools?

Accepted Answer

Rapport Score connects measurement of real conversations with a practical way to improve. You can listen to the moments behind the feedback, ask questions about your conversations, work through a lesson, and rehearse with Ask Alex. Later recordings help you review how you're applying the skill. That gives you a development process you can use in your own work or alongside coaching and training. If you've used a self-report assessment, your recorded exchanges add another perspective: examples of how you communicated in a particular situation. You can use Rapport Score independently of a CRM.

Question 19

What's the difference between Ask Coach and Ask Alex?

Accepted Answer

Ask Coach helps you explore your recorded conversations through plain-language questions, such as the questions you asked, interruptions, or patterns in your listening. Answers include citations and links to the relevant moments. Ask Alex is live voice roleplay. You speak, Alex responds within the scenario, and the exchange continues, so you can rehearse a skill as the conversation develops. Feedback after the session helps you plan another attempt.

Question 20

How does the Belt System work?

Accepted Answer

The Belt System is a structured development path with six levels: White, Yellow, Blue, Purple, Brown, and Black. Each belt connects measured communication skills with assigned lessons, live voice roleplay, and performance in your real conversations.

Question 21

What's required to advance to the next belt?

Accepted Answer

Advancement brings together performance, completed learning, and consistency. Each of the seven Rapport Dimensions must meet the next belt's threshold when averaged across the required window of recent completed conversations. You also need to watch every lesson video assigned to your current belt and pass its roleplay. The consistency requirement is a consecutive run of qualifying conversations, with all seven dimensions meeting the required threshold on every conversation in the run. You also need the minimum number of completed conversations since your last promotion. Review the requirement that still needs attention so you can focus your next practice.

Question 22

Can my belt level go down?

Accepted Answer

Yes. Your belt can move down if the required performance is no longer sustained. Review your recent conversations and the dimensions that need attention, then use the relevant lessons and practice to focus your next attempts. The Progress & Advancement page explains how performance, completed learning, and consistency contribute to your level.

Question 23

Can I use the learning and practice independently?

Accepted Answer

Yes. You can work through lessons and rehearse with Ask Alex on your own, then carry the skill into your next real conversation. If you work with a coach, you can bring that practice into your session to discuss.

Question 24

How does team access differ from individual access?

Accepted Answer

Starter and Pro are individual plans with access to your own data. The Team Coaching Platform adds capacity to coach up to 20 team members, along with team analytics and reporting. An authorized team lead can work with the relevant team's data. When Ask Coach answers team questions for a lead, it uses measured information without relaying a member's verbatim speech. The assisted Team Dynamics Report is scoped separately.

Question 25

What is the Team Dynamics Report, and how do I arrange one?

Accepted Answer

A Team Dynamics Report brings together measured communication patterns across a team to help you choose priorities for coaching or training. The platform generates the report, which is currently delivered through an assisted engagement with Rapport Score or a consultant. Arrange the scope separately so the report fits the team and the work you want to do.

Question 26

What is Rapport Score Performance Partner?

Accepted Answer

Performance Partner connects a compatible AI assistant to Rapport Score data you're authorized to access. As a coach or team lead, you can use that connection to explore measured patterns and prepare for a development conversation using your own AI assistant. Connected assistants include Claude, ChatGPT, Perplexity, and Grok desktop; setup varies by assistant. Performance Partner is available on paid plans, and access remains limited to your own data or a team you're authorized to lead.

Question 27

What do the plans cost, and what's included?

Accepted Answer

Starter is $59 a month and includes 10 hours of analysis. Pro is $99 a month with 30 hours, plus Deep Evaluator AI analysis, the Trust metrics dashboard, and an advanced analytics dashboard. The Team Coaching Platform is $179 a month with 50 hours and capacity to coach up to 20 team members. Starter and Pro don't include team coaching capacity. Additional analysis costs $8 an hour on Starter, $6 on Pro, and $5 on the Team Coaching Platform. Annual billing saves the equivalent of two months. See Pricing for the full comparison and the Terms of Service for cancellation and refund details.

Question 28

What should I check before recording a conversation?

Accepted Answer

Only use recordings you're authorized to use, and make sure participants understand the recording and its purpose before you invite the meeting bot. If you're coaching or training others, explain whose conversation is involved, who will have access, and how the findings will be used, and follow the permissions and policies that apply to the engagement.

Question 29

How do I request deletion of my data?

Accepted Answer

You can request deletion by emailing privacy@rapportscore.ai. Specify the recordings, coaching data, or account you want removed. The Privacy Policy explains deletion and retention, including records that may need to be kept and how backups are handled.

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