Use the conversations you're already having to get better at the next one
Rapport Score analyzes recorded conversations, shows you specific moments worth working on, and gives you lessons and live practice to develop the skill. Return to your next conversation with a clearer focus, then review what changes over time.
Find a specific skill to work on
You finish explaining a recommendation and the client raises the same concern again. Was your explanation unclear, or did you answer a different question? Reviewing the exchange lets you hear what was asked and what your response addressed. That gives you a specific place to begin improving the next conversation.
Rapport Score examines language, timing, and relevant audio patterns in recorded voice and video conversations. Its measurement engine produces identical measurement results from the same recording, with AI helping explain the evidence afterward. The result gives you a consistent starting point for reviewing your communication and choosing a practical next step.
Explore the Measurement Approach
Bring your real conversations into the platform
Upload a recording directly or use the meeting bot to capture a conversation. Calendar connections and meeting-link options support different ways of bringing your work into the platform. Role, context, and speaker information help establish which conversation and contribution you're reviewing.
That connects development to situations you already have a reason to improve. A client discussion, a difficult meeting, or a conversation about a missed commitment can become material for focused practice.
Review your score and the conversation behind it
Your analysis includes a composite Rapport Score and seven Rapport Dimensions: Responsiveness, Active Listening, Mirroring, Curiosity, Trust Building, Emotional Acknowledgment, and Engagement. Use the overview to orient yourself, then examine the exchanges that matter to your goal. Timestamped moments and the interactive timeline help you return to the relevant part of the conversation.
Coaching moments include specific feedback, suggested alternative wording, and a roleplay prompt. That makes it easier to move from a broad result to a behavior you can recognize and attempt. You can hear what happened, consider the alternative, and decide where to focus.
Ask Coach about what you're seeing
Ask Coach lets you ask questions about your recorded conversations and receive answers grounded in the available measurements and evidence. Citations and links to relevant moments help you follow the answer back to its source. You can explore a pattern, clarify a result, and use the information to prepare a more focused review.
If you're a coach, use that review to prepare a focused question for the next session. If you're working on your own communication, follow up on the part of the feedback you want to understand. The source links let you check an answer against the recorded exchange.
Rehearse out loud with Ask Alex
Ask Alex provides live voice roleplay so you can rehearse a skill in a simulated conversation. Lessons help you understand the approach, while the roleplay asks you to use it and respond to what comes back. Feedback helps you decide what to adjust in another attempt.
Imagine practicing how to clarify an objection before explaining your recommendation again. You need to ask the question, listen to the answer, and respond to the concern that was actually raised. That gives your next real conversation a starting point you've already rehearsed.
Track progress across your conversations
Rapport Score remeasures subsequent conversations and tracks trends against personal baselines. You can return to a skill you've practiced, examine how it appears in real work, and identify what still needs attention. Specific examples make progress easier to discuss with a coach, client, or development partner.
The six-level Belt System gives that work a longer pathway. Advancement requires performance across all seven dimensions, completion of assigned lessons and successful roleplay, and consistency across qualifying conversations. You have a clear reason to keep carrying the practice back into your everyday exchanges.
Use Rapport Score in coaching and training
For coaches, Rapport Score supports focused sessions, structured practice between appointments, and progress reviews grounded in actual conversations. You can build a more complete package around your expertise and give clients a way to keep developing while protecting the time that needs your direct attention.
For training organizations, it supports reinforcement and review after delivery. Team Dynamics Reports add a separately scoped, admin- or consultant-delivered view of communication patterns and intervention priorities. Use those findings to guide the next phase and explain the work a corporate client still needs.
Explore Rapport Score for Coaches
Explore Rapport Score for Training Organizations
Start with a conversation you know
Choose an exchange you want to understand better and review what Rapport Score identifies. Ask a question, find a useful focus, and sample the practice experience. You'll have something specific to carry into the next conversation.