Start with a real conversation. Leave with something to practice
Rapport Score connects the conversations you've had with the skills you want to develop. Bring in a recording, examine the evidence, and use focused learning and live roleplay to prepare for your next attempt.
1. Bring in the conversation
Upload a recorded voice or video conversation, or use the meeting bot to capture an exchange. Calendar connections and meeting-link options give you ways to make capture part of your working routine. Choose a conversation relevant to something you want to improve, such as exploring a client's concern or making a request more clearly.
The platform uses speaker, role, and context information to establish the focus of the analysis. Complete any requested details so the review concerns the right contribution and situation. You then have a real exchange to examine, with your own knowledge of what you wanted to accomplish.
2. Review the scorecard and evidence
The analysis presents your composite Rapport Score and seven Rapport Dimensions, with more detailed measurement and coaching information. Start with the overview, then return to the moments relevant to your goal. Timestamped evidence and the interactive timeline help you move from the result to the exchange behind it.
Coaching moments include suggested alternative wording and a prompt for practice. If you moved past a concern without addressing it, for example, you can examine what was said and consider how another response might have helped. The same recording produces identical measurement results, giving your review a consistent foundation.
3. Ask a question about the feedback
Use Ask Coach to explore the available conversation evidence in plain language. You can ask about supported patterns such as interruptions or reflective listening and follow the answer back to relevant sources. Citations and jump-to-moment links keep the explanation connected to something you can examine.
Bring your own context into the review. You know what happened before the recording and what you were trying to achieve. Combine that understanding with the evidence to choose a useful focus, either independently or in conversation with your coach.
4. Learn the skill and rehearse it
Work through a relevant lesson, then use Ask Alex for live voice roleplay. The scenario gives you a counterpart who responds, so you have to use the skill as the exchange develops. Feedback helps you identify what to adjust and gives another attempt a clear purpose.
Suppose you're working on handling disagreement. You might rehearse asking someone to explain the concern before you defend your position. The task is specific enough to practice and useful enough to carry into a real meeting. You can return to the conversation with an approach you've already tried.
5. Apply it in your next relevant conversation
Choose an opportunity to use the skill where it matters. Focus on the behavior you practiced and pay attention to what happens next. When a new recording is analyzed, you have another exchange to review and a way to examine whether the approach appeared in real work.
You may find that the skill helped, that the wording needs adjustment, or that the situation raised a different difficulty. Use that finding to decide what to practice next. If you're working with a coach, bring the example and your account of it into the next session.
6. Review progress and choose the next focus
Rapport Score tracks trends against personal baselines and remeasures subsequent conversations. Use that information alongside specific moments to see how your communication is developing. You can recognize an improvement, examine a recurring difficulty, and keep practice connected to your current goals.
The Belt System organizes continuing development across six levels. Advancement depends on performance across all seven Rapport Dimensions, completion of assigned lessons and successful roleplay, and consistency in qualifying conversations. That gives the work a progression beyond a single recording or practice session.
How coaching and training fit into the process
A coach can help you interpret an exchange, choose a priority, and decide how the skill fits your situation. You can practice between appointments, then return to an actual attempt at the next session. The platform gives that work continuity and gives the review something concrete to discuss.
A training organization can build the same process into reinforcement after a program. Participants keep practicing, and later review helps identify what to reinforce. For team-level work, a separately scoped Team Dynamics Report is generated by the platform and delivered through an admin or consultant.
Explore Rapport Score for Coaches
Explore Rapport Score for Training Organizations
Choose your first recording
Use a recording you know well, so you can recognize the exchanges and connect the feedback to your own experience. Explore the analysis, ask a question through Ask Coach, and sample live practice with Ask Alex. You'll see how the process fits the development you want to work on.