Understand the evidence behind your conversation feedback
You're preparing to discuss a conversation report with a client. You want to understand what the score measures and hear the exchanges behind the feedback, so you can explain why a particular skill deserves attention. Rapport Score connects its analysis to recorded moments you can examine together.
This section explains how the measurement engine and AI-assisted feedback contribute to that review. Start with the measurements, then explore the research and guidance that help you decide how to use the findings in coaching or training.
- Capture
- Measure
- Review the evidence
- Practice
- Apply in a real conversation
- Measure again
Start with the recorded exchange
Rapport Score analyzes recorded voice and video conversations, examining language, timing, and relevant audio patterns. The analysis includes an overall Rapport Score and seven Rapport Dimensions, supported by more detailed conversation measurements. Timestamped evidence lets you return to the exchange behind a finding.
That connection is useful when feedback raises a question. If you're discussing how a client handles concerns, you can listen to the concern and the response before deciding what to work on. The recording gives your review a shared point of reference, and your client can contribute the context that matters.
Know where measurement and AI fit
Rapport Score's measurement engine produces identical measurement results from the same audio. AI then helps interpret and explain the available evidence. Ask Coach lets you explore supported questions in plain language, with citations and links back to relevant moments.
The explanation gives you something to consider alongside what you hear in the recording. You can examine a suggested pattern, ask a follow-up question, and decide how it relates to your client's goal. The measurement provides a consistent starting point for that discussion; your coaching judgment helps determine the next step.
Connect a finding to useful practice
Suppose a client asks a question and begins speaking again before the answer is finished. A timestamped moment lets you review that exchange. You can discuss what your client was trying to accomplish and agree on a response to practice, such as allowing the answer to finish and following up on what was said.
Coaching feedback includes suggested alternative wording and a roleplay prompt. Lessons and Ask Alex give your client a way to rehearse, while later conversation analysis helps you examine how the skill is being used. The method supports a continuing process of review, practice, and application.
Explore the questions behind the approach
Each part of this section answers a different question about using conversation evidence. Start with the one that's most relevant to your work, then follow the related pages for more detail.
| Your question | Where to go |
|---|---|
| What aspects of communication does the platform examine? | What We Measure |
| How does a recording become a set of measurements and feedback? | How Measurement Works |
| How should I distinguish a finding from an explanation of it? | Evidence, Interpretation & Inference |
| Which research informs the approach? | Research Foundations |
| What has been evaluated, and what are the limits of the results? | Validation & Limitations |
| How should I use the information with clients and teams? | Responsible Use |
Bring the results into your work
Use a conversation you know well for your first review. Follow a finding back to the recording and consider how you'd discuss it with a client. You might use it to explain a coaching recommendation or choose a skill to reinforce after training. That gives you a practical way to assess how Rapport Score fits your work.