Make better coaching decisions with the evidence in front of you
You're reviewing a client conversation and hear your client begin answering before the question is finished. Play the full question, then listen to the answer. Did the response address everything that was asked? That gives you a specific exchange to discuss before you decide what your client should practice.
Rapport Score helps you find these moments and explore the feedback attached to them. Evidence, interpretation, and inference describe different parts of the review, and keeping them clear helps you explain your coaching decisions. You can show what happened, discuss its significance, and ask about the context you still need.
Evidence gives you something to examine
Evidence is the material you can return to: a recorded exchange, the transcript, the timing of a response, or a measurement derived from that material. In the example above, you can hear when your client began speaking and what was said on either side of the overlap.
Rapport Score connects coaching feedback to timestamped moments so you can examine the supporting exchange. When you ask a question through Ask Coach, its citations and source links help you follow the answer back to the available evidence. That makes it easier to discuss a particular behavior and agree on a useful exercise.
The quality of the source still matters. If the recording is unclear or a contribution has been assigned to the wrong speaker, resolve that before building a coaching decision around it. You want your attention on the client's actual conversation.
Interpretation helps you decide what matters
Interpretation explains the possible significance of what happened. You might notice that your client answered the first part of a question and missed the concern that followed. Your interpretation could be that an early response closed off a useful line of discussion. You can test that reading by listening to the full exchange and asking your client about the choice.
AI-assisted feedback offers interpretations and suggestions based on the measured conversation. Review them with your client's goal in mind and ask how the client understands the exchange. A disagreement can be useful here. You can listen to the same moment, explain your reading, and hear context that changes it. That discussion helps you decide which suggestion to use or what else deserves attention.
Inference gives you a question to investigate
An inference extends beyond the directly observed exchange. After several early responses, you might wonder whether your client feels pressure to have an immediate answer. That possibility could guide a question in your next session. Your client might describe a different experience entirely, such as trying to keep a meeting on schedule.
Keep that explanation open until you've explored it. A recording gives you access to communication behavior; your client's intentions and experience require further conversation. Rapport Score's feedback is most useful when it helps you ask a better question and select a practical next step.
Turn the review into a clear practice task
For this client, you might agree to let the question finish, briefly check what's being asked, and then answer. Ask Alex provides a place to rehearse that sequence in a live voice exchange. A later recording gives you another opportunity to review how the client used it.
If you run a training organization, apply the same approach when you report on follow-through. Describe the behavior observed, explain why it matters to the skill being developed, and connect it to the next practice task. Your corporate client gets an account of the work that's specific enough to discuss and act on.
You can explore the measurement process in How Measurement Works, or read Validation & Limitations for guidance on the weight to give a result.
Bring a conversation you know well to Rapport Score. Review an observation, listen to the supporting moment, and decide how you'd use it to help your client improve.