See how your conversation unfolds
Your client asks, “How could I have handled that conversation better?” To give a useful answer, you'll want to examine a particular exchange. You might look at the question your client asked, how long the answer had to develop, and what happened when a concern came up. Rapport Score measures those aspects of communication so you can bring specific examples into the discussion.
The platform presents an overall Rapport Score, seven Rapport Dimensions, and more detailed measurements. The dimensions organize the results; recorded moments let you examine what happened. Use both to decide which skill would make a useful focus for coaching or practice.
Understand the seven Rapport Dimensions
The dimensions organize the analysis into areas of communication you can explore. Read them alongside the recorded exchanges and the goal you're working toward. A dimension result can draw your attention to an area; the supporting evidence helps you decide what deserves practice.
| Dimension | Focus for your review |
|---|---|
| Responsiveness | How you respond to what is said and the cues that arise during the exchange. |
| Active Listening | Listening behaviors, including timing and acknowledgment of what you've heard. |
| Mirroring | Patterns of alignment in communication style and pace. |
| Curiosity | Your questions and exploration of the other person's perspective. |
| Trust Building | Communication behaviors associated with building or weakening trust. |
| Emotional Acknowledgment | How emotion expressed in the conversation is acknowledged in the response. |
| Engagement | Your participation in the exchange and how the interaction develops. |
These areas work together in a conversation. You might ask a useful question and then move on before exploring the answer. Reviewing Curiosity alongside Active Listening and Responsiveness can help you decide which part of that exchange to examine. Your next practice task can be much more specific than “communicate better.”
Look at the words, timing, and responses
The analysis includes patterns such as turn-taking, interruptions, response timing, reflective listening, and question sequencing. These give you ways to examine how an exchange developed. Relevant audio measurements also contribute information about how the conversation sounded.
Consider a question followed by a pause. The recording lets you listen to what came before and after it. You can examine whether you allowed time for an answer, began speaking again, or changed the subject. Those observations can help you choose a response to practice, while the reason for the pause remains something to explore with the person involved.
Follow the feedback to a recorded moment
Timestamped coaching moments connect feedback to particular exchanges. You can return to the relevant passage, listen to the surrounding conversation, and consider the suggested alternative wording. Ask Coach supports further questions about the available evidence, with citations and links to source moments.
If you're a coach, use that material to open a discussion with your client. Ask what the client understood at the time and what the response was intended to accomplish. The recording and your client's account give you a fuller basis for choosing a useful next step.
Keep the meaning connected to the evidence
Use Trust Building to examine the communication behaviors behind the result. You can review how you acknowledged a concern or followed through on a response, then ask your client how that exchange was received. Understanding the relationship takes that additional conversation and context. Apply the same care when discussing emotion: an acknowledgment is something you can hear, while the other person's experience needs room to be explained.
The measurements describe aspects of the conversation being analyzed. Your judgment about the person and the situation includes context the platform may never receive. Keep that context in the review and use the evidence to make your questions more specific.
Explore Evidence, Interpretation & Inference
Choose a skill you can use next time
Return to the goal that brought you to the analysis. You may want to explore a concern before offering advice, make a request clearer, or give an answer more attention. Choose a relevant moment and decide what a useful alternative would look like in your own words.
Rapport Score connects that feedback with lessons and live practice through Ask Alex. Rehearse the response in your own words, then return to it after you've had a chance to use it. Begin with an exchange you'd like to understand better and a skill you want to improve.