Give your clients a way to practice what you coach
Your client has a difficult conversation on Thursday. Your next coaching session is on Tuesday. With Rapport Score, you can build rehearsal and feedback into the days between appointments, so your client has a way to prepare while the conversation is still ahead.
You can draw on recorded exchanges to choose what to work on, connect the skill to a lesson, and give your client live voice practice with Ask Alex. When you meet again, there's an actual attempt to discuss. That gives your coaching time a clearer focus and gives your client more support within the engagement.
Choose a moment your client can work on
Suppose you're helping a client get more useful information from customer conversations. In a recent call, the customer mentioned a problem and your client immediately began explaining a solution. Reviewing that exchange gives you a specific coaching question: what could your client have asked before making the recommendation?
Rapport Score's timestamped coaching moments take you back to the exchange, with feedback, suggested alternative wording, and a roleplay prompt. Use that material to agree on a manageable task. Your client might practice asking a follow-up question, allowing the answer to finish, and checking that the problem is understood. The next attempt has a clear purpose.
Ask Coach about the conversation
Ask Coach lets you explore your recorded conversations through plain-language questions. You can ask about the questions you used, interruptions, or patterns in your listening. Answers include supporting citations and links to relevant moments, so you can listen to the exchange and consider the explanation for yourself.
Your client can use this review to prepare for a session or understand feedback while working independently. As a coach, you can ask your client to bring one moment worth discussing. That gives you a focused starting point, with room for the context and judgment you bring to the work.
Give the skill a rehearsal
A relevant lesson explains the approach, and Ask Alex gives your client live voice practice. Your client speaks, Alex responds within the scenario, and the exchange continues. The practice asks your client to listen and respond as the conversation develops.
In the customer example, your client can practice listening for a detail worth exploring and asking about it. The reply may lead somewhere unexpected, which is part of the value of rehearsal. Feedback after roleplay helps your client decide what to adjust. At the next appointment, you can discuss where the conversation became difficult and work through that part together.
Build the work between sessions into your offer
You can make this support part of a defined coaching engagement. Agree on the skill, the practice your client will do, and when you'll review an attempt together. Your client has a way to keep working independently, while your scheduled time goes toward the questions that benefit from your expertise.
That gives you something concrete to explain when a prospective client asks what your service includes. Alongside your sessions, you can offer a structured way to examine real conversations, rehearse a response, and review development. Set the review schedule to fit the service you can deliver consistently.
If you run training programs, use the same approach to extend a skill beyond the workshop. Ask participants to practice a relevant scenario and bring an example of its use into a follow-up discussion. Conversation analysis gives that discussion something specific to examine.
For Coaches · For Training Organizations
Bring the next conversation back into the work
When your client uses the skill in a real conversation, a subsequent recording gives you a fresh example to review. You can hear whether the follow-up question was asked, what it uncovered, and how your client responded. Progress information helps you follow the work over time and choose the next priority.
Try the experience with a conversation of your own. Review a coaching moment, ask about the feedback, and explore the practice it suggests. You'll have a clearer sense of how this could fit the support you want to give your clients.